We understand that you may have questions about our transportation services. We’ve compiled a list of frequently asked questions to provide you with quick and helpful answers. If you can’t find the information you’re looking for. please feel free to contact us for further assistance.
Booking Questions
How do I make a booking with MKL Transfer?
Booking with MKL Transfer is easy! You can make a reservation by using our online booking form on our website. Simply provide your pick-up and drop-off details, select your preferred vehicle, and complete the required information.
Can I book a ride in advance?
Yes, we offer advance bookings to ensure you have a confirmed ride for your desired date and time. We recommend booking in advance for airport transfers and special occasions.
Do I receive a confirmation for my booking?
Yes, once you’ve completed your booking, you will receive a confirmation email with all the details of your reservation. Please review it for accuracy.
Payment Questions
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, and paypal. You can choose the option that suits you best.
Is it safe to provide my payment information online?
Yes, we take security seriously. Our online payment system is secure and uses encryption technology to protect your payment information.
Cancellation and Refund Questions
What is your cancellation policy?
Our cancellation policy varies depending on the type of service and timing. Please refer to our Terms and Conditions for detailed information on our cancellation policy.
How do I cancel a booking?
To cancel a booking, please contact us as soon as possible. Be sure to provide your booking details so we can assist you promptly.
General Questions
Are your drivers licensed and experienced?
Yes, all our drivers are licensed and experienced professionals who undergo rigorous training and background checks to ensure your safety and comfort.
How can I contact MKL Transfer for additional questions or assistance?
You can reach our customer support team by live chat or using the contact form on our website. We’re here to assist you 24/7.
Do you offer discounts for frequent travelers or groups?
Yes, we have special discounts and loyalty programs for frequent travelers and groups. Please inquire about our current promotions when booking your ride.
Is your service available day and night?
Yes. We operate 24 hours 7 days a week, all through the year.
Will i incur any extra charges if my plane is delayed or cancelled by the airline?
No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.
How do i find my driver at the airport?
Our driver will be waiting for you in the arrival hall, holding a name board at the designated meeting point. Upon booking any journey with us, you will receive a confirmation email that includes the specific meeting point details.
We have children travelling with us; can you provide child/infant seats?
Yes, we can accommodate up to two infant, child, or booster seats in any MPV vehicle. Please provide your child’s age at the time of booking, and you can enjoy a comfortable journey with peace of mind. (Please note that in the United Kingdom, it is legally allowed for children of any age to travel without a child seat when seated in the rear of a private hire or taxi.)
We hope these FAQs have provided you with helpful information. If you have any further questions or need assistance with your transportation needs, don’t hesitate to contact us. We’re here to make your journey with MKL Transfer as smooth as possible.